Place An Order

 Placing an order with The Chocolate House is easy. Simply navigate around our site to the products you want and when you've chosen the item, click the 'BUY NOW' button.

Wherever you are on The Chocolate House website, you can add items to your basket in the same way.

You can check the contents of your basket and the total cost at any time by clicking on the "My Basket" button.

You can remove items from your basket or alter the quantity required at any time.

Post and packing costs will be shown in your shopping basket

Click the "Proceed to Checkout" button when you have finished shopping

Fill in the order details on the secure form

You can also place an order by phone on 01223 322352.


Edit My Order

 If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.


Cancel My Order

 If you wish to cancel your order after it has been placed, simply send us an email, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may return the item for a refund.


Money Back Guarantee

 We are proud of the quality of our products and highest possible level of service, we strive to make sure you are completely satisfied. Chocolatehouse.com guarantees that every product that we sell will always be of the best possible quality. All products are manufactured under even more stringent quality controls than are required by law. Occasionally though, we know you may want to return items, so below is our returns policy.

If for any reason you are unhappy with your purchase you may cancel your contract with us and return the goods. Your request to cancel must be made in writing (e-mail) within 7 working days from the day after delivery. You are required throughout the period prior to return to retain the goods and take reasonable care of them. If you wish to return an item please contact us via e-mail so we can arrange the return. We will issue a full refund on the price paid for the item within 30 days of cancellation.

You may be liable for any initial and subsequent shipping costs if the item is returned or exchanged due to reasons other than received damage.
You can always return items if they are defective. Please see "Returned Goods" below for details of how to return defective items to us.

To return an item, please wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all accompanying parts and literature. Then send the package to the address below:

Returns
Chocolate House
8 Bridge Street
Cambridge
Cambridgeshire
CB2 1UA

For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.


Returned Goods

 Returned goods must be unused and in a saleable condition. Any packaging i.e. boxes must also be in the same condition as when received.
If you return goods because they were ordered incorrectly you will pay the return postage costs. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.
If you return an item because it was faulty when it was delivered, we will refund your postage costs for returning it to us. Please check with us before returning any goods as we will only refund the basic postage charge.


Shipping

 Order online or by phone, we aim to dispatch in stock items the same day if you order before 2.30!! All orders are packaged with great care to ensure safe delivery. All orders are delivered via Royal Mail or Next Day Courier service. All deliveries will be made between Monday to Friday. We can deliver to your home or work address if more convenient. All orders will need to be signed for upon delivery.

The delivery charge is automatically added to your order and you will see the total amount you have to pay before you confirm the order.
Unfortunately we have to charge carriage but we attempt to keep it to a minimum and believe our charges are the lowest in the industry.
You can see our carriage charges here.


International Shipping

 We do offer international shipping, please contact our customer service team on admin@chocolatehouse.co.uk to discuss your requirements.
International orders are sent via worldwide courier service, tracking numbers can be supplied upon request. International orders will usually arrive within 7-14 working days.


Security

 Your online credit card transactions are secure with Chocolatehouse.com. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. All credit card details are encrypted and handled by Natwest, we use the highest levels of security available.


Tax Charges (VAT)

 All the prices shown in our store include VAT. If you are ordering from outside the EU you do not have to pay VAT. This will be subtracted automatically at the checkout.


Import Duty or Tax

 Please note that if the delivery address given on an order is outside of the EU an import tax may be payable upon receipt of the goods. The amount payable depends on the destination and may be subject to change. These payments are the responsibility of the customer and we accept no liability for any payments which may be due.